No, once your order is sent, you cannot cancel it or ask for a refund. Make sure to insert correctly all data requested during the filling of your order. Only if you are a Consumer (that is a natural person acting for purposes outside the entrepreneurial, commercial, artisan or professional activity possibly performed) you can withdraw your order within 14 days from the order confirmation, without any penalty and without specifying the reason. To exercise the right of withdrawal, the Consumer user shall send us a written communication through a certified email address to [email protected] or via email to [email protected], communicating only the intention to withdraw from the contract and the order number which the withdrawal refers to. In case of withdrawal by the Consumer, we will refund the amount paid for the purchase within 14 days from the communication of the withdrawal by using the same payment method chosen for the initial transaction. Note that the withdrawal cannot be exercised, not even by the Consumer, if the service has already been provided. For further information, please read our Sale General Conditions.